Orchestrate every channel
from one intelligent
layer.
In 30 minutes we'll show you how Twinny connects to your operation and starts delivering results from week 1.
The Chatbase alternative to go beyond the website widget.
Chatbase trains a bot on your documents. Twinny trains an agent that also lives across every channel and executes real actions.
Chatbase lets you create an AI chatbot trained on your content for your website. Twinny trains agents on your business just as easily, but does not stop at the widget: it serves over WhatsApp, voice, email and web, connects to your CRM and ERP to execute actions and escalates to a human with full context. It is the alternative when you need an operational agent, not just a conversational search box.
Twinny automates any business process by combining RPA + AI in a single platform, with a high ROI: typical payback in under 6 months.
COMPARISON
Twinny vs Chatbase, at a glance.
| Twinny | Chatbase | |
|---|---|---|
| Channels | ||
| WhatsApp (official Meta API) | — | |
| Instagram and Messenger | — | |
| Telegram | — | |
| Native webchat | ||
| SMS | — | |
| Email as a channel | — | |
| Voice and calls | — | |
| AI agent | ||
| Agent trained on your business | ||
| Intent and emotion detection | Partial | |
| Lead qualification and scoring | — | |
| Escalation to human with context | Basic | |
| Reasons and adapts (not just flows) | — | |
| Voice and calls | ||
| AI calls (inbound and outbound) | — | |
| Switchboard and smart routing | — | |
| Automatic transcription and summary | — | |
| Intelligent email | ||
| Email classification and intent | — | |
| Attachment reading (PDF, Excel) | — | |
| CRM and processes | ||
| Built-in CRM and pipelines | — | |
| Executes in your systems (CRM, ERP, EHR, PMS) | — | |
| End-to-end processes | — | |
| Document processing (IDP) | — | |
| Marketing and campaigns | ||
| Campaigns and audiences with retargeting | — | |
| Email marketing and WhatsApp broadcasts | — | |
| Analytics and governance | ||
| Analytics and per-campaign attribution | — | |
| Per-decision traceability and governance | — | |
| Compliance and support | ||
| GDPR and EU AI Act by default | Partial | |
| Data in European cloud | — | |
| Multilingual support (Spanish & English) | — | |
| Commercial model | ||
| Per-process proposal based on impact and ROI (no per-agent or per-channel licences) | — | |
Indicative comparison based on public information (2026). See something outdated? Let us know.
WHY TWINNY
What changes with Twinny.
Automates the process, not just informs
Twinny automates the whole process behind it end to end; the product is the easy way to manage it. Chatbase answers but does not execute.
One agent, every channel
The same agent serves web, WhatsApp, email and voice. Chatbase focuses on the website.
European compliance
GDPR and EU AI Act by default, data in European cloud.
FAQ
What teams ask before switching.
Is Twinny an alternative to Chatbase?
Yes. It trains agents on your content like Chatbase and adds multichannel, voice and execution in your systems.
Is it hard to set up?
No: upload your information, the agent learns and you publish it. The team supports your onboarding.
Is it only for the website?
No. The same agent also serves WhatsApp, email and voice calls.
IN SHORT
Chatbase is ideal for a quick website bot. If you want an agent that operates across all your channels and executes in your systems, Twinny is the alternative.