WhatsApp turned into the #1 admissions engine

An education institution went from answering applications in days to closing them in a single conversation, with an AI agent that qualifies, validates requirements against the SIS and books interviews at any hour.

+42%
enrolment conversion
−68%
average response time
24/7
candidate coverage

ROI and economic impact

What the project returns in the first year.

Return on project cost and operating savings, estimated from the pilot and the first twelve months. Before proposing anything, the real return is calculated on your process.

4.8x
ROI in the first year

On the project cost, counting recovered enrolments and admissions hours freed.

€120,000
saved per year

Registrar and admissions hours outside office time, plus enrolments previously lost to latency.

THE CHALLENGE

Capture became conversational: candidates ask on WhatsApp at 23:00 and expect a reply in minutes, not an email at 09:00 the next day. The admissions team, overwhelmed, was losing qualified candidates to sheer latency.

  • Out-of-hours enquiries left without an immediate reply
  • Manual qualification, slow and uneven across agents
  • Incomplete enrolment documentation stalling the process
  • No visibility of each candidate’s stage in the pipeline

WHAT TWINNY DID

  • AI agent on WhatsApp that replies and qualifies 24/7
  • Automatic requirement validation against the SIS (Banner, UXXI)
  • Document collection and verification inside the conversation
  • Automatic interview booking with the admissions team
  • Escalation to a person with full context when needed
Twinny turned our WhatsApp channel into the #1 admissions engine. What took 3 days now closes in one conversation.
Admissions Director Higher-education institution with WhatsApp admissions*
* Customer under a non-disclosure agreement. We do not publish company or personal names.

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