Orchestrate every channel
from one intelligent
layer.
In 30 minutes we'll show you how Twinny connects to your operation and starts delivering results from week 1.
24/7 coverage without new headcount
A financial institution absorbed support peaks without growing its team: an AI agent resolves the first layer of every enquiry and, when it escalates, it does so with the full history.
78%
enquiries resolved without humans
24/7
coverage
0
new headcount
ROI and economic impact
What the project returns in the first year.
Return on project cost and operating savings, estimated from the pilot and the first twelve months. Before proposing anything, the real return is calculated on your process.
5.4x
ROI in the first year
On the project cost, counting 24/7 coverage without new headcount.
€260,000
saved per year
Equivalent to the headcount that would have been needed to cover peaks and extended hours.
THE CHALLENGE
Enquiry volume grew faster than the team. Hiring and training didn’t scale at the pace of demand, and wait times eroded the customer experience.
- Enquiry peaks impossible to cover with fixed headcount
- Long wait times in first-level support
- Knowledge scattered across channels and agents
- Context-less escalations forcing customers to repeat themselves
WHAT TWINNY DID
- AI agent that resolves 78% of first-level enquiries
- Unified support across WhatsApp, web, email and voice
- Escalation to the right person with the full history
- Intent detection and prioritization by value and urgency
- Per-decision traceability for audit and compliance
Twinny resolves 78% of first-level enquiries without human intervention. And when it escalates, it does so with full context.
MODULES AT PLAY